Shipping Policy

goto-id.com functions as a subsidiary of XBB FURNISHING LLC, with the website managed and overseen by goto-id.com. To ensure a clear understanding of your order's shipping terms and conditions, please review our Shipping Policy carefully.

l Order Fulfillment

If any item in your order is unavailable, we will ship the available items immediately and dispatch the remaining items as soon as they become available. Shipping costs, which are non-refundable, will be calculated based on item weight and destination. Please note that delivery times may vary due to carrier practices, shipping methods, location, and the total number of items in your order. Orders may arrive in multiple shipments.

l Additional Taxes and Charges

Depending on your location and the size of your order, additional fees may apply. You are responsible for any applicable taxes, including sales tax, VAT, customs duties, and excise taxes. Any damage to items must be reported within 5 days of delivery to ensure prompt resolution.

l Worldwide Shipping

We offer worldwide shipping, with delivery typically taking 14-20 business days. Tracking information will be provided once your order is dispatched, usually within two business days after placing your order. For specific details related to your country, please refer to our delivery page.

l Urgent Request Fee

For orders that require delivery within one week, an urgent request surcharge of $60 will be applied.

l Express Shipping, Processing Time, and Arrival Estimates

Orders confirmed before 2 PM (GMT) from Monday to Friday will be dispatched on the same day via USPS or Yun-Express. Delivery for express shipping typically takes 7-16 days. Buyers are responsible for any customs and import charges that may apply.

l Service Delivery

Services will be delivered in accordance with the purchase terms, with timing dependent on the specific service type and the date of purchase. The completion of services constitutes successful delivery.

For any further inquiries regarding shipping, please do not hesitate to contact our customer support team.

Email: order@goto-id.com

Company address：STANISLAV NECHAYEV, 1660 S Albion St, Denver CO 80222, US